FRAUD PREVENTION GUIDELINES

Dear customer, your peace-of-mind is important to us. We want you to know that, with us, staying in control of your finances is easy. Just follow these steps to safeguard your finances from fraudulent activity.

PASSWORD/PIN PROTECTION GUIDELINES

• Change your IB (Internet Banking) password regularly.
  
 
• Do not use common password for multiple applications.
  
 
• Make sure your password is atleast 8 characters long and contains both upper and lower case letters, numbers and symbols.
  
 
• Make sure your password does not contain your name and any personally identifying information.
 
• Change your Debit/ Credit card PIN regularly.
 
• Do not use the common PIN for multiple cards.
 
• Protect your Password and PIN from unauthorized access.

ACCOUNT MONITORING

Keep an eye on your account activity by regularly checking the,

• Account balance
  
 
• Account statement
  
 
• Transaction history
  
 
• SMS alerts and email advices sent by the bank

VIGILANCE

• Never share the Internet banking password, Credit/ Debit card PIN,CVV and OTP (One Time Password) with anyone including the bank.
  
 
• Never share personal /confidential account information over the phone.
  
 
• Stay alert to E-Mail fraud. Never share personal /confidential account information over mail and never click on any suspicious links.
  
 
• Did you receive a message saying you have won a lottery? This could be a scam to steal your money.
  
 
• Be alert while transacting at ATM, cover PinPad, avoid help from strangers, look for unusual parts.
  
 
• No network on phone? Check with your service provider, you could be a victim of Sim Swap Fraud.
  
 
• Never issue a blank cheque, use your own pen to fill information. Stay alert to Magic Ink Fraud.
  
 
• Beware of mails stating change of account detail. Confirm before you transfer funds to a new account.
  
 
• Protect your phone, social media accounts from data theft and don’t download unknown apps. It could be used for financial gains.
  
 
• Call your clients before you transfer funds to a new account.
  
 
• Your bank will never ask for your Password/OTP/PIN over a call or SMS. Stay alert & secure your account.
  
 

EXTRA TIPS

• Contact our 24x7 contact center 800-5425454 for any support, report or suspicious activity.
  
 
• Report if you do not receive the transactional SMS and/ or email timely.
  
 
• Report the lost/ stolen immediately whether it is a credit/ debit card or a cheque/ cheque book.
  
 
• Make sure to have antivirus installed and updated on the system where you access the Internet Banking.
  
 
• Be cautious with phishing emails. Do not open the email attachments from unknown sources.
 
• Protect your debit and credit cards physically by not leaving the purse or billfold unattended.

WE CARE

Protecting our customers from fraud is our top priority. Stay informed and stay alert to frauds.

To minimize the errors and fraud in electronic banking services landscape, the bank incorporates the industry best practices of information security.

Our Internet Banking is secured by deploying encryption technologies such as TLS and OTP (One time password) dual factor authentication.

Our debit/ credit card channels are secured by implementing the appropriate security controls.

Alerts to customers are delivered for account activities such as,

• For ATM withdrawals, Point of Sale transactions and ecommerce transactions, SMS alerts are sent to customer’s registered mobile number.
  
 
• For any account transfer, email advices and SMS alerts are sent to customer’s registered mobile number and email addresses.